Microsoft Customer Relationship Management is built on Microsoft .Net technology. Microsoft CRM makes effective use of Web services and tightly integrated to Microsoft Outlook, the application allows users to access information with a browser or to create e-mails using MSCRM information. Built on .Net Smart Tag technology that allows users to seamlessly incorporate structured and unstructured information, or information from multiple systems, easily into a single document.

Imagine making use of the creation of Requests For Quotes, dunning letters, purchase orders, and other common business documents look simple.