Smedia LLC offers several levels of PostgreSQL support. Smedia LLC has full time, in house PostgreSQL staff to help you with your day to day and emergency PostgreSQL support needs..
For further information on Smedia's PostgreSQL expertise you may wish to review our "About CMD" material located here..
We also offer incident based around the clock support. If you have need of around the clock support please review the Around the Clock heading below.
If you are existing customer and you are not in need of emergency or after hours support please use the email ticket system by clicking on this link. This will allow us to correctly track your request to insure a high level of customer service.
Smedia LLC offers Around the Clock service to any customer, new or existing. To receive Around the Clock support just call one of the following numbers (note prices subject to the below Support packages):
- Monday thru Friday, 8:00am - 5:00pm Pacific Standard Time (West Coast) 503-667-4564
- Any time other than Monday thru Friday, 8:00am - 5:00pm Pacific Standard Time (West Coast) 1-800-492-2240
All customers must agree to the terms of our services agreement which is available below:
Services agreement
If you wish to pay by Visa or Mastercard please download the below:
Credit Card Authorization
- Web, Email and Phone support
- 7:00am - 5:00pm PST, Monday - Friday. 1995.00 per year.
- 4 business hour response (8-5 PST, M-F)
- 650.00 per year for each PostgreSQL server over 1
- Add Sendmail, Postfix, Apache for additional 650.00 per year
- Service agreement required for support.
- Support is not consulting. Refer to Tips for
definitions.
- Web, Email and Phone support
- 24x7, 2995.00 per year.
- 2 hour response.
- 650.00 per year for each PostgreSQL server over 1
- Add Sendmail, Postfix, Apache for additional 650.00 per year
- Service agreement required for support.
- Support is not consulting. Refer to Tips for
definitions.
- Web, Email and Phone support
- 24x7, 4995.00 per year.
- 2 hour response
- 999.00 per year for each PostgreSQL server over 1
- Add Sendmail, Postfix, Apache for additional 990.00 per year
- Includes Standard Management Service.
- Service agreement required for support.
- PostgreSQL 8.x and above required.
- Support is not consulting. Refer to Tips for
definitions.
- Slony - 1000.00 for Origin/Subscriber / year
- Slony - 250.00 Additional Subscriber / year
- Additional Contact - 500.00 per contact / year
